FAQ

How can I contact you?

You can contact us via email info@levitera.store or call us +7 (495) 229-30-45. Уou can also chat to our manager in the chat form in the right angle of your browser. We work every day from 10AM till 8PM Moscow time. 

How can I pay my order?

You can pay your order after you filled out your shipping address and clicked Checkout. You will proceed to secured page of payment service 2Checkout where you can pay with your credit card. After your payment is completed you will receive an email with payment confirmation and payment details.

Where the goods can be shipped?

We ship our products internationally.

How do you ship orders?

We provide delivery via EMS. Once we received your order we'll securely pack and despatch it in 1-2 business days. You will receive notification via email with tracking number, once the order is shipped. So you can check the delivery status on EMS-website http://www.ems.post/tracking any time. Depends on destination country the delivery will take 7 to 14 days.

What is your return policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not pay for shipping of items returned due to customer change of mind, nor do we refund the original shipping costs. Before any return, please send us an email at info@levitera.store

Can I use your products in my country?

Our products are provided with a low voltage global compatible AC/DC adapters that work with your specific power outlet.

How do I levitate my levitating pot?

Please watch our video tutorial on the page www.levitera.store/collections/leplant

What happens in case of power shortage?

In case of a power shortage, your Leplant will be attached to the base. Simply reset them once power is restored.

What plants are applicable for myPot?

myPot knows how to care for more that 3000 houseplant species. You can check the list of plants in myPot app.